CHINA UNIFORMLAW NET

Law of the People's Republic of China on Protecting Consumers' Rights and Interests

(Adopted by the fourth meeting of the eighth National People's Congress Standing Committee on 31st October 1993)

CHAPTER I. General Principles

Article 1. This law has been formulated to protect the legitimate rights and interests of consumers, maintain socioeconomic order and promote the healthy development of the socialist market economy.

Article 2. The rights and interests of consumers who buy or use commodities for purposes of daily consumption or those who receive services are protected by this law. In the absence of relevant provisions in this law, their rights and interests are protected by other laws and regulations governing related matters.

Article 3. Producers shall abide by this law when supplying consumers with the commodities they produce or market or when providing services. In the absence of relevant provisions, they shall abide by other laws and regulations governing related matters.

Article 4. When conducting transactions, producers and consumers shall follow the principles of voluntariness, equality, fairness, honesty and credibility.

Article 5. The state shall protect the legitimate rights and interests of consumers to ensure that they will not be violated.

The state shall take measures to ensure that consumers will exercise their rights in accordance with the law and to protect their legitimate rights and interests.

Article 6. It is the common responsibility of all strata of society to protect the legitimate rights and interests of consumers.

The state shall encourage all organizations and individuals to exercise public supervision over actions that hurt the legitimate rights and interests of consumers and shall assist them in this regard.

The mass media shall publicize the need to protect the legitimate rights and interests of consumers and shall enlist public opinion in overseeing actions that hurt such rights and interests.

CHAPTER II. Consumers' Rights

Article 7. In buying or using commodities or in receiving services, consumers are entitled to personal safety and safety with regard to their property.

With respect to commodities and services provided by the producers, consumers are entitled to raise demands to ensure their personal safety and the safety of their property.

Article 8. Consumers are entitled to receive correct information on the commodities they buy or use or on the services they receive.

Consumers are entitled to request producers to supply relevant information as required by different commodities and services. Such information includes commodity prices, manufacturing places, manufacturers, intended uses, functions, specifications, product grades, major components or ingredients, manufacturing dates, expiration dates, inspection certificates, instructions for operation or application, after-sales services and service items, details and charges.

Article 9. Consumers are entitled to choose their own commodities or services.

Consumers are entitled to choose their own producers for the supply of commodities or services, as well as their preferred commodity types or service methods. They can decide independently whether to buy a certain commodity or to receive a certain type of service.

In choosing their preferred commodities or services, consumers are entitled to draw comparisons and distinctions or to exercise their options.

Article 10. Consumers enjoy the right of fair trade.

In purchasing commodities or receiving service, consumers have the right to quality assurance, reasonable prices and accurate measurements and other terms of fair trade, as well as the right to reject business operators' coercive trade behavior.

Article 11. Consumers enjoy the right to receive compensation in accordance with the law for personal and property damages incurred as a result of the purchase and use of commodities or receipt of service .

Article 12. Consumers enjoy the right to form social groups in accordance with the law to safeguard their legitimate rights and interests.

Article 13. Consumers enjoy the right to obtain knowledge related to consumption and to the protection of their rights and interests.

Consumers shall make an effort to grasp knowledge about the commodities and service they want and to acquire the skills necessary for using them; they shall correctly use commodities and raise their own awareness to protect themselves.

Article 14. In purchasing and using commodities and receiving service, consumers enjoy the right to demand respect of their personal dignity and national customs and habits.

Article 15. Consumers enjoy the right to exercise supervision over commodities and service, and over the work of protecting their rights and interests.

Consumers have the right to report and file charges over behavior infringing their legitimate rights and interests and over violations of law or derelictions of duty on the part of state bodies and their functionaries in the course of protecting consumer rights and interests; consumers have the right to criticize and make suggestions on the work of protecting their rights and interests.

CHAPTER III. Business Operators' Obligations

Article 16. When providing commodities or service to consumers, business operators shall fulfill their obligations in accordance with the provisions of the "Law of the People's Republic of China on Quality of Domestically Produced Products" and other relevant laws and regulations.

Business operators shall fulfill their obligations in accordance with the agreement, if any, reached with the consumers; however, such bilateral agreements shall not contravene the provisions of laws and regulations.

Article 17. Business operators shall listen to the views of consumers on the commodities or service provided by them and shall accept consumers' supervision.

Article 18. Business operators shall guarantee that the commodities or service provided by them are in conformity with the personal and property safety requirements. In case there is a possibility that their commodities and service may be hazardous to personal and property safety, they shall make truthful presentation and give clear warnings to consumers and shall explain and label the method of using the commodities or accepting the service, as well as the directions for preventing the occurrence of such hazards.

Upon discovering that the commodities or service provided are seriously defective and that they may cause harm to personal and property safety even under normal use of the commodities or service, business operators shall forthwith report to the relevant administrative departments and inform the consumer and they shall adopt measures to prevent the occurrence of the harm.

Article 19. Business operators shall provide truthful information related to commodities and service to consumers; they shall not make misleading or false propaganda.

Business operators shall truthfully, clearly respond to inquiries made by consumers regarding the quality of their commodities or service and the method of use.

Shops shall clearly mark the prices of their commodities.

Article 20. Business operators shall give their true names and signs and mark them accordingly.

Business operators leasing others' counters or space shall give their own true names and signs and mark them accordingly.

Article 21. When providing commodities or service, business operators shall issue receipts or service certificates to consumers in accordance with the relevant state regulations or business practice; business operators shall comply with consumers'request for receipts or service certificates.

Article 22. Business operators shall guarantee that, under normal use, the commodities or service provided by them possess the expected quality, capability and usefulness prior to the expiration date; however, this provision does not apply to commodities or services whose defects are known to consumers at the time of purchase or the commodities or receipt of the service.

Business operators shall guarantee that the actual quality of their commodities and services are compatible with what they indicate in the advertisement, product literature, samples or other forms of presentation.

Article 23. In selling their commodities or offering services, after promising to undertake the commitment for repair, exchange and refund in accordance with state regulations or an agreement with consumers, or promising to undertake other responsibilities, business operators shall fulfil the promise according to the state regulations or the agreement with consumers and must not deliberately resort to procrastination or refuse to comply without reasons.

Article 24. Business operators must not set unfair and unreasonable regulations against consumers by the use of formal contract, circular, statement, shop or store notice and other means, or try to alleviate or avoid their civil responsibility they must bear for harming the legitimate rights and interests of consumers by resorting to the above means.

Should formal contracts, circulars, statements and shop or store notices carry contents mentioned in the previous paragraph, the contents shall be null and void.

Article 25. Business operators must not insult and slander consumers, must not search the body of consumers and the goods they carry and must not infringe upon the personal freedom of consumers.

CHAPTER IV. State Protection of Consumers' Legitimate Rights and Interests

Article 26. The state shall listen to consumers' opinions and demands when formulating laws, regulations and policies relating to the legitimate rights and interests of consumers.

Article 27. The people's governments at all levels shall strengthen leadership over the relevant administrative departments, organize them, coordinate with them and urge them to do well their work of protecting consumers' legitimate rights and interests.

The people's governments at all levels shall strengthen supervision to prevent acts of harming the personal and property safett of consumers and to promptly check such acts.

Article 28. The industry and commerce administrations and other relevant administrative departments of the people's governments at all levels shall adopt measures within the scope of their authority in accordance with the provisions of laws and regulations to protect consumers' legitimate rights and interests.

Relevant administrative departments shall listen to the opinions of consumers and their oraganizations regarding the business conduct of business operators and the quality of their commodities and services, and prompty conduct investigations to handle the matter.

Article 29. In providing commodities and services, if business operators commit the law-breaking and criminal act of harming consumers' legitimate rights and interests, relevant state bodies shall punish them according to the provisions of laws and regulations .

Article 30. The people's courts shall adopt measures that will make it simple for consumers to file a lawsuit. Disputes over consumers' rights and interests that meet the litigation conditions set by the Civil Procedure Law of the People's Republic of China must be accepted and promptly handled.

CHAPTER V. Consumers' Organizations

Article 31. Consumers' associations and other consumers' organizations are social organizations formed according to law to supervise commodities and services and protect consumers' legitimate rights and interests.

Article 32. Consumers' associations exercise the following functions: